Our internet service standards
Government guidelines for web take-up state that all councils must publish their internet service standards.
Service availability
We try to ensure that our website is available 24 hours a day, seven days a week, however, there may be times when we have to do maintenance or have technical problems.
Internet service standards
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95%
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365 days per year
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99.7%
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2004/5
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If our service is likely to be interrupted for any periods we will try to publish details of this in advance.
These standards relate to those parts of our website that we control. Some functions, such as payments, operate through a secure network run by another provider so we are unable to guarantee their performance. Should you have difficulties using our systems please let us know because we monitor the service provided by our partners. If you experience difficulty please email us, details below.
Response to emails
Our customer service standards require us to send an initial reply to all of emails within 1 working day.
Date Updated: 04/03/08