If you have made a complaint to AVDC within the past 12 months, we would like to hear how you felt about the way we handled your complaint. We want to make sure that everyone, whether a resident or business, who has contacted the council with a complaint in the last 12 months has the opportunity to tell us how they felt the complaint process worked for them and any improvements that could make the process smoother and easier in the future. What do we class as a complaint? Essentially a situation where a person feels that we have failed to do something we were supposed to do, where we have done something badly, or we have been rude or unfair to that person. The questionnaire should take just a few minutes to complete. Please register in the top right box to participate in this survey. If you have registered already, simply add in your password. |