What to do if you are still not happy
If you are still not happy with the results of our investigation, you can send your complaint to the Head of Service or Director of the department concerned. He or she will do the following.
- Send you an acknowledgement of your complaint within five working days of receiving it.
- Look into your complaint and reply within 10 more working days. If the director's investigation will take longer than 10 days, he or she will explain why.
- Act as your point of contact with us.
- Tell you your rights if you are still not happy.
If you still do not think that we have dealt with your complaint fairly during the above stages, please write to:
Chief Executive
Aylesbury Vale District Council
The Gateway
Gatehouse Road
Aylesbury
Bucks HP19 8FF.
Date Updated: 04/03/08
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Comment, compliment or complaint form | https://eforms.aylesburyvaledc.gov.uk... |