Comments, compliments and complaints statement and complaints policy

The comments, compliments and complaints statement and policy demonstrates to our customers and staff our commitment to customer satisfaction.

The complaints policy contains the following elements:-

• A simple definition of a complaint.
• Summary of stages and time scales.
• Our commitment to the public as to how complaints will be dealt with i.e. aims and objectives.
• Issues that do not form part of the complaints process.
• Confidentiality.
• Appropriate remedies.

To further demonstrate our commitment to customer satisfaction, a comments, compliments and complaints statement has been created which overlaps the complaints policy.  This statement provides a simple message from Councillor Mrs Pearce and the Chief Executive to our customers  and staff, that we are committed to listening and responding to any issues our customers have, and that we learn from any mistakes we have made to enable us to improve our performance and enhance our key services.

Date Updated: 08/05/09

Downloads:

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