Welcome: Consumer Direct provides clear, practical, consumer advice.

Our regionally based advisors are specially trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.

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Goods & Services

Making a purchase? Follow our straight-talking advice.

Cars
Mobile phones
Extended warranties
Builders and decorators
Codes of practice

Consumer Issues

Need some clear consumer info? Try these links.

Be a Savvy Shopper this Christmas
Racing tipster mailing
Report a scam
Saving for Christmas
Scams - how to spot them
Borrowing money
Making a complaint
Shopping online
Timeshares
Template Letters

Your Rights

Is a company selling you short? Find out how the law protects you.

Using a guarantee
Bought something on credit?
Returning or cancelling orders
Dealing with disputes
Unfair terms in contracts

Visit the OFT website

Electrical retailers may try and sell you an extended warranty. If you do purchase one you have 45 days in which to cancel should you change your mind.

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