We cut grass on land that we own across the Vale. Grass along highway verges and within most villages is also cut on behalf of the county council and the Vale of Aylesbury Housing Trust.
The total cut each year is approximately 3.5 million square metres. Most of the open spaces in Aylesbury, Buckingham and Winslow are cut 13 times a year, while elsewhere across the Vale we cut 10 times per year.
Grounds maintenance is carried out by John O'Conner (Grounds Maintenance) Ltd on behalf of AVDC.
The grass cutting service is part of our overall grounds maintenance contract. Grounds Maintenance Limited was appointed in January 2005 to carry out this work and was awarded a contract for 7 years.
For work which has been carried out call John O'Conner's freephone number 0800 389 3395.
When should you call John O'Conner?
• If we have failed to carry out something we should have.
• If we have done something badly.
• If we have treated you unfairly or discourteously.
How to contact John O'Connor
Call 01296 397231 (Local Office) or contact their head office at:
2 Great North Road
Welwyn
Hertfordshire
AL6 0PL
Tel: 01438 717175 or 716377
What happens when you contact us
You will be contacted by the local manager within one working day of your call.
• If this course of action does not solve your problem then we will ask you to put your concerns in writing.
• You will receive a written acknowledgement within three working days.
• They will aim to resolve your problem within five working days. If this is not possible, you will be told within five days the reason for the delay and the date when you can expect the matter to be resolved.
John O'Conner's commitment
John O'Conner is committed to providing good quality services. If you feel we have not performed correctly, we want you to tell us. We will investigate any complaints quickly and effectively. If we have made a mistake, we will put it right and take steps to prevent it happening again. We will acknowledge the fault, investigate, apologise and make suitable amends.
If we have done something wrong
As a minimum we will:
• Apologise and provide you with an explanation.
• Give an assurance that the same thing will not happen again, and
• Take action to put things right.
If you do not feel that you problem has been dealt with
If you feel that we have not dealt with the problem to your satisfaction, please write to:
Leisure Services
66 High Street
Aylesbury
Bucks
HP20 1SD.
Date Updated: 08/11/11