What to do if you don't have your new bins yet

Archived press release

Date Published: 27/08/12

New recycling vehicle

We are currently delivering to those properties 'missed' in August, or those in more remote areas, so your bins will be with you very soon.

The vast majority of households have received their new bins now and we are currently delivering to those properties 'missed' by the main contractors, or those in more remote areas. If residents have already notified us, they will be on a list for delivery and we will get new bins to them very soon.

However, if residents haven't notified us yet, they need to do so as soon as possible, by emailing us at newbins@aylesburyvaledc.gov.uk, or ring us on 01296 585510 with a name, address, postcode and a daytime phone number. Please note that if you ring you may experience a long wait as our phone lines are very busy at the moment. We apologise if you have not had your new bins yet.

What to do if you don't have your new bins yet:

• Put your food waste in your green waste bin, as normal
• If your collection this week is for waste, the service is as normal, though your collection day may have changed.
• If your collection this week is for recycling, please put your recycling materials in open carrier bags, and leave for collection. If the carrier bags are closed, we won't be able to collect them as we can't see what's in them. Alternatively, you can
• Collect a supply of AVDC blue recycling bags from our Customer Service Centres in Aylesbury, Winslow (Library) and the Buckingham Centre, who will have stocks that residents can use in the interim should their bins not arrive in time.

Councillor Sir Beville Stanier, Cabinet Member for Environment and Health, said: “Changing the waste and recycling services for the entire district is a mammoth undertaking and we want to firstly thank residents for their patience over the past few weeks. There have been minor issues along the way, such as some residents experiencing delays with bin deliveries, which we would obviously like to have avoided. If you have not received your new recycling and food waste bins yet, please accept our apologies and be assured that we will deliver your bins as soon as possible.”

For more information visit our  website: www.aylesburyvaledc.gov.uk/newbins or if you have no internet service, call us on 01296 585510. Please note that if you call, you may experience a long wait as our operators are very busy during this period.