A safe and healthy built environment for you - our customer - is our aim.
We promise to:
- make your building regulation approval as simple as possible.
- help ensure that work is carried out within Building Regulations.
- respond to dangerous structure reports quickly.
- respond to demolition notices quickly.
- provide the best professional service founded on quality, impartiality, care, pride in our work and value for money.
To achieve our promises we will give the following service:
- Advise at the design stage before your application.
- Deal with your application quickly and efficiently (3 weeks for small works, or 5 weeks at most, unless we have your agreement - then within 2 months). If we fail within the time period then your application is automatically approved.
- Make site inspections within a working day of you notifying us.
- Give you help and advice on complying with the regulations.
- Take all reasonable steps to ensure that work complies with Building Regulations and after completion provide a Completion Certificate.
- Deal with reports of dangerous structures within 1-12 hours depending on the urgency.
- Give you the name and contact telephone number of the officer dealing with your work.
If the service we provide is not up to your expectation please contact our Building Control and Access Manager on (01296) 585459 or email the address below.
Date Published: 28/03/08