Achieving accessibility

Accessibility Statement for Aylesbury Vale area Website & Apps

This statement relates to:

The websites and mobile application are designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the websites using just a keyboard
  • navigate the mobile application with Android and iOS accessibility tools

Accessibility of these websites

Parts of these websites are not fully accessible. For example:

  • many documents are in PDF format and are not accessible
  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some pages have poor colour contrast
  • some heading elements are not consistent
  • some images do not have good alternative text
  • some buttons are not correctly identified

How to request content in an accessible format

If you need information in a different format contact us and tell us:

  • the web address (URL) of the content;
  • your name and email address; and
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF.

We will consider your request and get back to you within 7 - 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

Technical information about these websites' accessibility

Buckinghamshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • Some PDFs and Word documents available to download from the main website are not accessible. These documents are meant to be printed and completed offline and sent to the Council as a paper copy. In these instances, the forms will not be made accessible as their primary function is not digital. On the web pages that these documents are hosted, a detailed and accessible description of the form’s content is available. Over time, the Council plans to digitise all forms and remove any downloadable PDFs and Word documents, replacing them with fully accessible online alternatives.
  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content, we’ll make sure our use of images meets accessibility standards.
  • Some tables in content do not have table row headers when needed.  This fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships).  This is a limitation of the publishing tool which we plan to fix by September 2020.
  • Focused links and buttons sometimes do not have enough contrast. This fails WCAG 1.4.11 AA (Non-text Contrast). We plan to fix this by September 2020.
  • The visible focus of our website’s top navigation items and footer links is clear but the visible focus of sub-items in the menu and on-page hyperlinks may not meet WCAG 2.1 AA standards. We plan to fix this by September 2020.
  • Some website contact forms differ in their adherence to WCAG 2.1 AA standards. We plan to fix this by September 2020.
  • There are some cases of low contrast between foreground and background colours.  This fails WCAG 2.1 success criterion 1.4.3 (Contrast (minimum)).  We plan to fix this by September 2020.

Disproportionate burden


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Our website contains links to hosted video content. These videos do not currently use closed captions, open captions or synchronised text streams. Although this fails WCAG 2.1 success criterion 1.2 (time-based media) we do not plan to add captions to the hosted content of this video content because pre-recorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).  We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

How we tested this website

These websites were tested for compliance with the Web Content Accessibility Guidelines V2.1 level A, level AA and level AAA, and these tests have been carried out internally through SiteMorse accessibility software. Accessibility issues raised have been added to this statement and are removed once resolved.

We tested:

We tested the Aylesbury Vale Bin Collection web application in conjunction with the app’s creator through iOS and Android accessibility tools.


What we’re doing to improve accessibility

As part of the reorganisation of local government for Buckinghamshire, Aylesbury Vale District Council, the other District Councils and the County Council have merged into Buckinghamshire Council on 1 April 2020. A new website has been launched for Buckinghamshire Council. Content currently hosted on the separate council websites will be incrementally transferred over to the new Buckinghamshire Council website where it will be republished as fully accessible content. Once this is complete, the current council websites for the old district areas and county council will be decommissioned.

This is a gradual process and will take place over the next couple of years. In the meantime, we plan to improve the accessibility of our existing content alongside the migration of content to the new website. Furthermore, all new content will be published as accessible.

Buckinghamshire Council has entered into a contract with SiteImprove, a website monitoring software provider, to assist in the continuous improvement of the Council’s websites.

This accessibility statement will be updated regularly to track progress of accessibility work and to ensure the information provided is accurate and up to date. 

This statement was last updated on 01/04/20.