Accessibility Statement

This statement applies to content published on the domain. Other websites managed by Buckinghamshire Council will have their own separate accessibility statements.

As a minimum, you should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • operate most of the website using a screen reader

We’ve also tried to make the website text as simple as possible to understand.

For advice on making your device easier to use if you have a disability, visit AbilityNet.

Other Buckinghamshire Council websites

Specific issues relating to our other core websites can be found on their individual accessibility statements:

How accessible this website is is partially compliant with WCAG 2.1 AA standards. However, we are constantly working to improve both our compliance and the experience of our users.

We know some parts of this website are not fully accessible:

  • Some online maps and mapping services cannot be easily navigated
  • Some pages and documents are not clearly written or structured
  • Some online tools may be difficult to use for assistive technologies
  • Some videos do not have captions
  • Some content such as images do not have good text alternatives

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email

We will consider your request and get back to you within 20 working days.

Contacting us

If you can't hear or speak on the phone we provide a text relay service: 18001 01296 395000. Or you can contact us.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

Technical Information about this website’s accessibility

Buckinghamshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following issues:

Non-accessible content

Parts of the website link to legacy county and district council websites. Some of these websites are not fully accessible.

Non-compliance with the accessibility regulations

  1. Text not included in an ARIA landmark

    Some content may be hard to navigate or identify due as they are incorrectly structured without landmarks. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  2. No data cells assigned to table header

    Some tables do not have a data cell in the header row. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  3. State or property not supported

    The search field on our ‘what goes in each bin’ tool is not labelled which may make it hard for screen reader users to fill it in. This fails WCAG 2.1 success criterion 3.2.2 (Labels or Instructions).
  4. Colour contrast is not sufficient

    The colour contrast of the text and background on our bin collection tool is not sufficient. This may cause problems for users who are colour blind or have low vision. This fails WCAG 2.1 success criterion 1.4.3 (Contrast: Minimum).
  5. Hidden element has focusable content

    The homepage banner carousel may be hard to navigate due to incorrect use of ARIA attributes. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) and success criterion 4.1.2 (Name, Role, Value).
  6. Text is clipped when resized

    The text in the tabs on our 'what goes in each bin?' tool clips when it is resized. Users should be able to scale text to 200% without losing any information. This fails WCAG 2.1 success criterion 1.4.4 (Resize Text).
  7. Unhelpful image descriptions

    Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
  8. Missing captions on videos

    Some videos do not have captions which can make them difficult to understand. This fails WCAG 2.1 success criterion 1.2.2 (Captions).
  9. Inaccessible documents

    Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

Documents published before 23 September 2018

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or other documents we publish will meet accessibility standards. Where we are unable to publish accessible documents we will provide alternative methods to access this information.

We plan to fix any remaining issues with documents or replace them with accessible HTML pages as we migrate content over to our new website.

Third party content

Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards. However, we are not responsible for the accessibility of third party platforms or content that is neither funded nor developed by us, or under our control. This includes:

  • third party websites that we link to from this website and any of our other digital channels
  • social media platforms
  • data we supply to national databases
  • third party content we are legally required to publish but is not in the control of Buckinghamshire Council

What we're doing to improve accessibility

We are working with our website developers to make this website as accessible as it can be. Large scale improvements have been made in recent months, however, we still have issues remaining that we are working to find solutions for.

We monitor our accessibility through Siteimprove, which helps us check our website and displays any accessibility issues against accessibility standards. Our web team will continue using Siteimprove to make improvements where necessary.


As part of the reorganisation of local government for Buckinghamshire, the county and district councils have been replaced by Buckinghamshire Council as of 1 April 2020.

Content currently hosted on the legacy council websites will be gradually transferred over to the new Buckinghamshire Council website where it will be republished as fully accessible content. Once this is complete, the current area websites for the district councils and county council will be decommissioned.

This is a gradual process and will take place over the next couple of years. In the meantime, we plan to improve the accessibility of our existing content alongside the migration of content to the new website. Furthermore, all new content published will be fully accessible.

We have begun hiring the team that will be carrying forward this content migration and hope to see significant improvements in the near future.

Preparation of this accessibility statement

This statement was prepared on 1 April 2020. It was last reviewed on 13 January 2022.