The comments, compliments and complaints statement and policy tells our customers and staff of our commitment to customer care.
The complaints policy contains the following:
- A simple definition of a complaint.
- Summary of stages and time scales.
- Our commitment to the public as to how complaints will be dealt with i.e. aims and objectives.
- Issues that do not form part of the complaints process.
- Appropriate remedies.
To further demonstrate our commitment to customer satisfaction, a comments, compliments and complaints statement has been created. This statement gives a simple message from our Chief Executive to our customers and staff, that we are committed to listening and responding to any issues our customers have, and that we learn from any mistakes we have made, to enable us to improve our performance and enhance our key services.