Garden waste service

Arrange a garden waste collection and save a trip to the tip

Aylesbury Vale area offers a fortnightly garden waste subscription service. The service runs annually from February to November with an 8-week suspension during December and January. Service start and suspension dates vary slightly each year and may include adjacent months.

The garden waste collection service has now resumed for 2022. Please check your collection date using our Bin Collection app or Find Your Bin Day.
If you have renewed  your 2022 subscription and have not received your new garden waste bin sticker, please contact us.

Note: This service links an address to the subscription garden waste service, which means your collection date is searchable by all. If you do not agree to this, please contact our customer service team to cancel your service and we will arrange for the removal of your bin.

How much does the garden waste service cost?

The annual cost of the garden waste collection service is £50. This is a fixed subscription cost which will cover your service until the end of the calendar year, irrespective of at what point in the calendar year you join.

Note: New subscriptions can start at any time during the year however we do not pro-rata the cost of the service depending on the month you join. Refunds cannot be issued for cancelling the service during the year.

How does the service work?

The annual subscription service includes:

  • providing a large brown wheeled bin to your property
  • providing a subscription sticker for the calendar year to be affixed to your bin (as per the instructions on the reverse of the sticker) – this enables our crews to easily identify which bins are eligible for collection
  • fortnightly collections, scheduled on the same day as either your blue-lidded recycling bin or green rubbish bin

Subscriptions are renewed at the end of each calendar year. You will be sent an invoice in November for the following year’s service.

Note: New customer orders may take 6 to 8 weeks but we will try to make this sooner if we have the resources in your area.

Sign up for Garden Waste

For existing customers

Existing customers wishing to pay for their invoice can make a payment online or phone our automated payment line on 0345 034 8660.  Please do not register again unless you want to add additional bins and incur further charges. Further information on paying for your service can be found below.

Paying for your service

  • Once you are a garden waste customer, your subscription will renew each year unless you wish to cancel it. Find out more about cancelling your service below.
  • Invoices for the following year’s service will be sent in November and payment must be received by the due date specified on your invoice.
  • If you have received an invoice from us but already pay by direct debit you do not need to do anything, the invoice is for information only.

If you pay for your garden waste service by other methods (debit or credit card) and have received an invoice, please see the instructions on the invoice on how to pay for your garden waste service.

Cancelling your service

  • If you wish to cancel your existing service, please log into your My Account or contact us.
  • When the service is cancelled we will collect your bin, providing it is empty and left out for collection at the front of your property.

What can I put in my garden waste bin

See what can and can not be collected with our garden waste collection service or use our Waste Wizard to check for more items.

How else can I dispose of my garden waste?

You can compost garden waste at home or take it to your local Household Recycling Centre. Please do not put garden waste in any other bin.

Further information