We get 100s of questions here at AVDC, most of them are about the next 4 areas, please check the website first before getting in contact with us. It could be easier and quicker for you to find your answer without having to wait for a reply.
Recycling & Waste questions? Use our FAQs
Planning permission enquiry? Find out if you need planning permission
Council tax query? Visit the council tax pages
Question about a tree? Check if it's protected
Need to send us something? Find us here
Our website is packed full of information and easy to use. Use the search bar in top right corner to find what you are looking for. But, if you can't find what you are looking for on the AVDC website, the quickest and easiest way to contact us to is complete our online contact form and we will then get the most appropriate team to get back to you.
You can also chat with one of the Customer Fulfilment team online. Available Monday to Friday, 9am-6pm. Just click on the icon below.
Christmas opening hours
If you need to contact us over the festive period, please be aware that on Christmas Eve (24 Dec) and New Year's Eve (31 Dec) we will be closing a little earlier than usual:
- Customer Service Centre last appointment: 3.00pm.
- Customer Service Centre closing time: 3.30pm.
- Phone lines and webchat service closing time: 3.45pm.
In addition, please note that our office will be closed all day on Friday 27 December.