Our comments, compliments and complaints policy

If you have a comment, compliment or complaint, we want your feedback

Our comments, compliments and complaints policy outlines our commitment to customer care.

The policy contains the following:

  • A simple definition of a comment, compliment and complaint
  • Summary of stages and time scales
  • Our commitment to the public as to how complaints will be dealt with i.e. aims and objectives
  • Issues that do not form part of the complaints process
  • Confidentiality
  • Appropriate remedies

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