Buckinghamshire Council is committed to protecting your privacy when you use our services. The law requires us to give you a Privacy Notice which gives you details about how we use and protect your information. The Notice below gives you those details and explains how we keep your information secure, how we use it and why we need it. How to get further information about how individual Services use and share your information is also detailed.
Buckinghamshire Council is registered as a Data Controller with the Information Commissioner. Our contact details are:
The Gateway, Gatehouse Road, Aylesbury, Buckinghamshire, HP19 8FF.
Telephone No. 01296 585858
Our Data Protection Officer can also be contacted on the above details or by email on
This Privacy Notice applies to all personal information held by and used by Buckinghamshire Council or on our behalf.
To understand how your own personal information is used you will need to look at Privacy Notices from each of our Services (setting out more information specific to them) and letters or emails sent to you by those Services. Links for Service Privacy Notices are set out below.
You can also contact the Services directly to ask about your personal circumstances.
How we collect your information
We collect information in a number of ways. For example, by letter, email, face-to-face, telephone, online forms, via My Account, our webchat service and through social media.
Why we use your information
We collect and use information about you to:
• Deliver services and support to you and residents
• Manage the services we provide to you and residents
• Recruit, train and manage the Council staff who deliver those services
• Help look at complaints, concerns or worries you have about those services
• Monitor and decide on how much we spend on services
• Help with research and planning of new services
• Manage our land, property and buildings
• Check the quality of services and review access to those services
• Ensure we comply with Health and Safety Law.
We may also collect and use information about you which is ‘special’. Your special information is given more protection as it is very personal to you. This type of information is:
• Ethnicity or racial origin
• Political opinion
• Religious or philosophical beliefs
• Trade union membership
• Genetic data
• Biometric data
• Physical or mental health
• Sexual health and sexuality
We also treat information about criminal prosecutions or convictions as ‘special’ information.
Buckinghamshire Council will hold contact details for various groups, organisations and companies which may include names, email or postal addresses of individuals. Whilst this is personal information, it is being held in a professional, work or representative capacity, and will be held for the purposes of contacting, marketing or dealing with the group, organisation or company as appropriate, and will be retained in line with the Council’s retention policies in relation to the service to/from or contract with the group, organisation or company.
Providing services through MyAccount
Buckinghamshire Council has a services portal for some of our services called MyAccount. When registering for any service through MyAccount you will be directed to more information about them.
So that we can provide services through MyAccount, you need to read the Privacy Notices below for the particular service(s) you’ve signed up to:
Other services and Service Privacy Notices
Deputy Chief Executive
Planning, Growth & Sustainability
Adult, Health & Housing
How we may share your information
We will sometimes need to share information between service areas as well as other organisations such as our partners (including Salesforce and our technology partners), companies or organisations who provide services to us or to you on our behalf, the Government, the Police, Doctors and hospitals or other health care organisations, housing associations, landlords and any companies owned by the Council, regulatory bodies, or any other person or organisation where we feel it is necessary to share your information for the following reasons:
• We have your (or your legal representative’s) permission
• We have a contract with you
• To carry out our legal or statutory duties
• It is required by law
• For legal cases
• To protect someone in an emergency
• For employment purposes
• To deliver or help deliver health or social care services
• You have made your information publically available
• It is for the benefit of society as a whole
• To protect public health
• For archiving, research or statistical purposes
We may also share information provided with other bodies responsible for auditing or administering public funds, and in relation to safeguarding purposes or in connection with the prevention of crime, criminal or legal investigations or proceedings including fraud (and the National Fraud Initiative) or regulatory functions. We may also use your information to profile social and economic data. If we can, we will anonymise your information before using it.
How we keep your information safe
It may sometimes be necessary for your information to be stored in or looked at by other countries or territories around the world. If this happens we will make sure your information is still safe by protecting your rights and checking that the country or territory gives you the same or similar rights as the UK.
All of our information is kept safe using at least two of the following methods:
• Encryption (this means that a further key or password is needed to look at the information)
• Pseudonymisation. This means the information will be identified by a different name, so it is never linked to you specifically.
• Passwords. To make sure that only staff and organisations who are authorised to see your information can do so.
• Training. So staff and Councillors know how to look after your information.
• Regular monitoring. So we can keep up to date with new technology and threats to your information and make sure our systems stay secure.
How long do we keep your information?
We’ll only keep your information while we still need it to provide you with a service or were we are required to keep it.
Details of how long we keep different types of information is available on our Record Retention Schedule. For more information, please contact Jackie Binning, Data Governance Manager, email Jackie.Binning@buckinghamshire.gov.uk
or telephone 01296 585495.
If we use your personal information for research and analysis, we will keep your information anonymous or use a different name, unless you’ve agreed we can use your name for the research.
Your rights and how you can control your information
The law gives you rights about the information we hold about you and how we use it.
Where we are holding or using your information because you have given us your permission you can take away your permission at any time. To do this you should use the online form
. This may however affect the services you receive.
No matter how or why we are using your information you also have the right to:
• Be told how we use your information. This is being done in this Privacy Notice and the individual service notices linked to this Notice.
• Ask for a copy of the information that we hold about you
• Ask that any incorrect or incomplete information about you is corrected. Where this cannot be done because we need to keep a record of why we made a decision or for some other reason we will make sure we keep the new details you have provided and use them in the future.
• Ask for your information to be deleted or destroyed where there is no good reason to continue using it and provided that there are no proper or legal grounds for retaining it
• Ask us to limit the use of your information (if this is possible this may affect service delivery to you)
• Have your data transferred or copied to another provider in certain circumstances. It is likely that this won’t apply to most of the information we hold about you and if we cannot do it we will tell you why
• Ask not to be subject to automated decision making (decisions made by a computer) and profiling (automated evaluation of your information to predict things about you).
Please use the online form
if you want to ask us to do any of the above. If we cannot comply with your request we will let you know why.
If you use My Account you may already have given us some permissions in relation to your marketing preferences and how we can contact you. You can change these at any time by logging into your My Account
and visiting ‘My Details’. We strongly suggest that you check these regularly to make sure you are still happy with them.
Automated decision making
Any automated decision making or profiling carried out by the council is described in the Service Privacy Notice. The Notice will give you details of how to request that a human makes a decision or how to challenge the decision.
Your information collected via online forms
We respect and protect the privacy of anyone who visits our website including My Account. We continuously check the security of our website, My Account and your information. However, if you are concerned about giving us your personal information online, please contact us, and we’ll arrange another way for you to provide this information.
Use of IP addresses and cookies
Cookies are small text files that are placed on your computer by websites that you visit. They’re widely used in order to make websites work more efficiently, as well as to provide information to the owners of the sites.
You can change your cookie setting at any time in the security settings in the browser you use to access the internet. Please note, however, that rejecting all cookies may impact your experience of our website.
We use IP addresses only for the purposes of system administration and, like cookies, to check the use of our website. We don’t link IP addresses to any other information, which means that while your user session will be logged we won’t know who you are.
If you have any concerns
If you think we’ve failed to comply with our obligation for handling your personal information or you have a complaint about how we have handled your personal information you can write to;
If you remain dissatisfied with our response, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO).
Changes to our Privacy Notice
This Notice will be reviewed and updated on an annual basis. It may also be updated when we change our services.
Our Privacy Notice will have details of when it was last updated shown at the bottom of the Notice. If you are a My Account customer or user, you will be notified when you next log into My Account.
Last updated: 01.04.20