We are sorry if we have missed your bin. Please report it after 6pm on the day of collection and within 24 hours of being missed (Monday-Friday).
You can report your missed bin by logging into My Account (or creating an account if you don't already have one). Before reporting a missed bin, please double check your bin collection date. We may have already given an update for your area so please also check the AVDC Twitter, Facebook and website homepage.
We will endeavour to collect your missed bin
- before your next collection date
- within 2 working days after we have received your report. Our crews operate a missed collection service Tuesday - Friday. Therefore, if your bin was missed in error on a Friday we would endeavour to collect it on the Tuesday or Wednesday the following week.
Please leave your bin(s) out once you have reported the missed collection. Thank you.
Bin Stores or Communal Bins for Flats
If the missed relates to a bin store or communal bin for a flat, please contact us.
Public area bins
To report a missed bin on a public footpath or AVDC park area visit street care.