Comments, compliments & complaints

We provide a wide range of services to residents and business and deal with thousands of enquiries every week.

We aim to give you the best possible service, as outlined in our Customer Charter.  However, we also appreciate there may be times when we don’t get it right and will do our best to put things right and learn from your feedback to make sure we continuously improve our services.

To help you understand our comments, compliments and complaints policies, please check out the links below:

  • Comments - your suggestions for how we could improve
  • Compliments - your feedback on what we’ve done well
  • Complaints - dissatisfaction with the quality of a service provided by AVDC
  • Councillor Conduct - to make a complaint about the conduct of your councillor

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